On Tuesday, May 28, (or shortly after) OverDrive will launch an update for their app, OverDrive Media Console (OMC). The app will both fix a few bugs and improve the speed of the in-app browser. That’s good news!
You’ll find the update in the App Store, and it’ll be on the ‘What’s New’ screen when you open the OMC app on your device.
The update will also require Apple device users to re-authorize their device with their Adobe ID and password. Why? Apple recently updated their security policies regarding user authentication, and the updated app had to meet the requirements set by those new policies. If you have an Android device you won’t have any issues with your Adobe ID.
What does this mean for you?
If you have an Apple device and read ebooks with the OMC app, when you install the update your Adobe ID will automatically de-authorize your device. You’ll need to reauthorize the OMC app using your Adobe ID and password.
If you listen to audio with the OMC app no authorization is necessary, so you won’t get a prompt to reauthorize. If you get a ‘downloadManagerErrorDomain:403’ message, no worries. Go back to your bookshelf in the digital catalog and re-download the audiobook.
What will happen when you install the update?
If you have an Android device you won’t have any issues with your Adobe ID.
If you have an Apple device you’ll see the following message:
Clicking ‘Sign In’ will bring up the ‘Adobe Authorization’ screen:
Your Adobe ID (email address) will be filled in, so you will only need to do (2) things:
1. Enter your password
2. Tap ‘Authorize’
Forgot your password?
Click the ‘forgot password?’ link and OverDrive will email it to you.
The email address is no longer active?
Click ‘Get a free Adobe ID’ to create a new Adobe account (it’s free.)
You may not be able to access the ebooks you downloaded using the old Adobe ID; contact any KRL branch or email us with the name and format of the ebooks you downloaded using the old Adobe ID. We’ll contact OverDrive and get everything working again.